Job Description

Company Overview:Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.You can visit our website: https://www.ultimamarkets.com/ to understand more about our company.Key Responsibilities:

• Build and maintain long-term relationships with key clients.
• Implement retention strategies to reduce client attrition and increase loyalty.
• Serve as the main contact for client queries and issue resolution.
• Analyze client feedback and data to improve services and satisfaction.
• Monitor client accounts and provide timely updates on their status.
• Stay informed on market trends, as well as the trading opportunities and risks
• Continuously monitor industry developments, economic indicators, and global events that may impact the forex market to deliver timely and relevant recommendations tailored to client needs.

• Bachelor\'s degree in Business Administration, Marketing, Communication, or a related field.
• At least 1 year working experience in client relations, client retention, or customer engagement, preferably in the forex industry.
• Strong understanding of the forex market and related financial products.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in both Mandarin and English, including writing and verbal communication.

• Medical Insurance
• Transport Allowance
• Health and Wellness Allowance
• Free-flow Snacks & Beverages at pantry
• Additional Leaves: Compassionate Leave, Maternity Leave, Paternity Leave, Birthday Leave
• 5-days work with Flexi-time and hybrid working mode.
• Accessible by Public Transport

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