Job Description

Client Service Executive

Location:

Kuchai Lama, Kuala Lumpur

Job Responsibilities:

Act as the

main point of contact for clients

, particularly Chinese-speaking clients, ensuring prompt and professional communication. Manage and grow

key client accounts

, ensuring high levels of satisfaction and service delivery. Coordinate with internal departments to ensure

smooth execution of projects and campaigns

. Prepare

proposals, quotation sheets, presentation decks, and post-mortem reports

for client campaigns. Monitor

project timelines, manpower deployment, and campaign KPIs

to ensure on-time delivery and optimal results. Conduct regular

follow-ups and check-ins

with clients during active campaigns or activation periods. Assist in

sourcing and briefing promoters/brand ambassadors

to match client expectations. Maintain and update

client information, contracts, and project status

in internal databases. Provide creative input and support in

brainstorming sessions

for campaigns, events, and activations. Manage

client feedback, complaints, and escalations

professionally, ensuring timely and satisfactory resolutions. Build

strong long-term client relationships

with the goal of securing repeat business and referrals. Stay updated with

market trends and competitor activities

to provide value-added insights to clients.

Job Requirements:

Diploma or Degree in Business Administration, Marketing, or a related field. Fluent in

Mandarin and English

(Bahasa Malaysia is an advantage). Excellent

communication, negotiation, and interpersonal skills

. Proficient in

Microsoft Office

tools (Word, Excel, PowerPoint). Ability to multitask and perform well under pressure in a

fast-paced environment

. Prior experience in

client servicing, account management, or marketing support

is preferred. Passionate about

events, branding, and customer satisfaction

.

Benefits:

Annual Leave Company Trip Yearly Increment Yearly Bonus Optical and Dental Claims Group Insurance Birthday Lunch

The shortlisted candidates will be invited for an interview session.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Cell phone reimbursement Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Ability to commute/relocate:

Kuchai Lama: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Preferred) Retail management: 1 year (Preferred) Marketing: 1 year (Preferred)
Language:

Mandarin (Required)
Willingness to travel:

75% (Required)
Work Location: In person