Job Description

Passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity. Provide outstanding customer service by addressing client inquiries and resolving issues promptly. Communicate effectively with clients through various channels, including email, phone, and Live Chat. Collaborate with internal teams to ensure timely and accurate delivery of services. Proactively identify and resolve issues to ensure client satisfaction. Analyze client feedback to identify areas for improvement and implement solutions.

Job Requirements:

Possess a diploma or higher educational qualification.

Understanding of financial markets, investment products, and regulatory requirements will be an advantage. Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment. Able to work independently and in a team, handle paperwork, assist with company events, and collaborate with internal teams to resolve client queries. Good command of

English and Mandarin, both spoken and written, required to serve Mandarin-speaking clients.

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Working hour?Monday to Friday, 8:30am to 5:45pm.

2 weeks training is not allowed to take leave.

Work Location: Menara AIA Sentral (near Monorail/MRT station)

Interview Process: 1 round face-to-face interview.

Salary is up to RM4,700 depend on experience & qualification

EPF and SOCSO Annual Leave: 21 days per year Medical Leave: 14 days per year Bonus based on Performance Development Review (PDR) annually, the company and employee performance.
Job Type: Full-time

Pay: RM3,400.00 - RM4,700.00 per month

Benefits:

Health insurance Maternity leave Parental leave Professional development
Application Question(s):

What is your MUET level? What is your current salary? What is your expected salary?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

customer service: 1 year (Preferred)
Language:

and type Mandarin (Preferred)
Work Location: In person