Job Description

Job Responsibilities

Manage assigned seller accounts to improve satisfaction, performance, and business
results.

Handle tickets, emails, live chats, and inbound/outbound calls. Proactively contact sellers to address violations, optimize operations, and educate on
policies and product features.

Conduct data analysis to support growth initiatives. Participate in specialized projects and account development programs Requirements
? 3+ years customer service/support experience & 1+ year account management/customer success experience.

? Excellent communication skills, able to handle complex escalations.

? Target-driven, familiar with SLA and satisfaction metrics.

? Proficient in CRM tools (Salesforce, Zendesk) & office software.

? Typing Speed: Minimum 40 WPM; must type accurately while preparing reports,

updating CRM, and handling multi-channel interactions. Typing assessment required.

? Bachelor's degree or above.

Proficiency in English, Malay, Mandarin, Japanese, Korean, Indonesian, Thai, or Vietnamese is a strong advantage.
Job Type: Full-time

Pay: RM6,000.00 - RM8,000.00 per month

Education:

Bachelor's (Preferred)
Language:

English (Required)
Location:

Kuala Lumpur (Required)
Work Location: In person