Job Description

:We are partnering with a leading global health and life insurer to recruit a Client Services Officer for their team in Kuala Lumpur, Malaysia. This position offers an exciting opportunity to work in a dynamic international environment, handling a global portfolio of clients and ensuring top-tier service.Responsibilities

• Claims Evaluation & Administration: Assess and process customer claims efficiently, ensuring all necessary documentation is in order.

• Client & Provider Liaison: Serve as the primary point of contact for insurance companies, clients, and service providers, both via telephone and email.

• Direct Billing Coordination: Oversee and manage the direct billing process with international healthcare providers.

• Global Client Portfolio Management: Handle a diverse portfolio of clients, including expatriates stationed around the world.

• Healthcare Cost Regulation: Ensure the regulation of healthcare costs for policyholders and third parties, optimising value for all stakeholders.

• E-Claims & Invoicing: Manage the electronic claims processing and invoicing, ensuring accuracy and timely handling.

Requirements

• Previous experience in the insurance or medical sector is highly preferred, especially in an international environment.

• Prior experience in a customer service role will be a strong advantage.

• A proactive, "can-do" mindset with a passion for delivering high-quality customer service.

• Strong attention to detail, resourcefulness, and the ability to drive results while working as part of a team.

• Excellent communication and interpersonal skills, with the ability to liaise effectively with diverse clients and stakeholders.

• Fluent in English and Mandarin as you are required to communicate with Mandarin-speaking clients.

For more information about this role, please contact Eric at . Due to the high volume of applicants, only shortlisted candidates will be contacted. We appreciate your understanding.Registration No: R1110985 / EA License No: 21C0685

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