Job Description

Job Summary
The Client Services and Relations Officer is responsible for providing exceptional customer service to residents, families, and referral sources, building and maintaining strong relationships, and ensuring resident satisfaction and loyalty. The successful candidate will be the primary point of contact for residents and families, providing timely and accurate information, and resolving issues in a professional and courteous manner.
The successful candidate will be responsible for the following:

• Resident and Family Relations: Build and maintain strong relationships with residents, families, and referral sources, ensuring exceptional customer service and satisfaction.
• Communication: Communicate effectively with residents, families, and staff, providing timely and

accurate information, and resolving issues in a professional and courteous manner. * Issue Resolution: Resolve resident and family complaints and issues in a professional and courteous manner, ensuring prompt and satisfactory resolution.

• Resident Support: Provide support and assistance to residents, including helping with daily tasks, providing information, and facilitating communication with staff.
• Family Support: Provide support and assistance to families, including providing information,

facilitating communication with staff, and helping with the transition process. * Community Outreach: Develop and maintain relationships with local healthcare providers,
social services, and community organizations to promote the retirement resort and its services. * Sales and Marketing Support: Provide support to the sales and marketing team, including helping with tours, providing information, and facilitating communication with potential residents and families.
Job Requirements

• Diploma or Bachelor's degree in a related field, such as social work, healthcare administration, or

hospitality management. * Minimum 2 years of client relations experience, preferably in a retirement or healthcare setting.

• Experience working in a retirement or healthcare setting, with a strong understanding of the needs and expectations of older adults and their families.
• Able to work independently with a strong sense of responsibility and resilience under pressure.
• Problem-solving skills with ability to resolve complex issues.
• Skilled at multitasking and meeting tight deadlines.
• Well-organized, self-motivated, and proactive in achieving job objectives.
• Positive attitude with a willingness to take on new challenges.
• Excellent communication and strong interpersonal skills.
• Punctual, reliable, and possesses excellent time management.
• Adaptable and a team player.
• Prior experience in a start-up environment will be an added advantage.

Disability type
Not Applicable

Skills Required