Job Description

Position Title: Client Servicing Executive (Digital Marketing)

Our client is a leading digital marketing agency in Singapore, and Miri, Sarawak, specialized in providing services related to media planning, buying, and advertising. Currently, they are looking for a

Client Servicing Executive (Digital Marketing)

to identify and pursue opportunities to market the agency's services while developing new offerings, as well as introducing suitable digital marketing solutions to the customers/clients.

Responsibilities:

Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency. Deliver service-level agreement commitments on availability, reliability, and client response turnaround time. Maintain good relationships with clients to retain and protect our customer base against attrition. Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly. Assist the team in business support and coordinating day-to-day account activities. Support sales and marketing by providing relevant information including customer feedback and sales leads. Develop presentations, proposals, and reports for clients. Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommends ways to improve campaign performance. Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients. Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports. Management of project timeline and expectation, while building strong relationships in the process to achieve customer satisfaction. Ensure actions and key deliverables were being met and kept within the defined scope along with all internal and external team members. Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.

Requirements:

Diploma in Digital Marketing or a similar subject. 1 to 3 years of experience in advertising, digital, social, and client-facing in an agency environment. Has had experience dealing with SME clients and handling their objections. Comfortable speaking Mandarin, English, Malay in a business context. Passionate about digital marketing, understanding trends, digital strategies, and metrics. Ability to tell stories with data. Ability to adapt to a fast-paced environment. Ability to multi-task and handle numerous projects simultaneously. Highly organized with a keen sense of attention to detail. Ability to perform under stress to meet deadlines while maintaining a high output standard. Comfortable with residing in Miri, or relocating to Miri for work purposes.

Additional Information:

Commission and incentive are available for this role. Annual salary review Performance bonus
Job Type: Permanent

Pay: Up to RM3,800.00 per month

Benefits:

Health insurance Work from home
Work Location: Remote