Job Description

Job Responsibilities:

? Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency.

? Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.

? Maintain good relationships with clients to retain and protect our customer base against attrition.

? Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.

? Assist the team in business support and coordinating day-to-day account activities.

? Support sales and marketing by providing relevant information including customer feedback and sales leads.

? Develop presentations, proposals, and reports for clients.

? Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.

? Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients.

? Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.

? Management of project timeline and expectation, while building strong relationships in the process to achieve customer satisfaction.

? Ensure actions and key deliverables were being met and kept within the defined scope along with all internal and external team members.

? Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.

Requirements: ? Diploma in Digital Marketing or a similar subject.

? 2 to 3 years of experience in advertising, digital, social, and client-facing in an agency environment.

? Has had experience dealing with SME clients and handling their objections.

? Comfortable speaking mandarin in a business context but with a sufficient command of English as well.

? Passionate about digital marketing, understanding trends, digital strategies, and metrics.

? Ability to tell stories with data.

? Ability to adapt to a fast-paced environment.

? Ability to multi-task and handle numerous projects simultaneously.

? Highly organized with a keen sense of attention to detail.

? Ability to perform under stress to meet deadlines while maintaining a high output standard.

? The candidate must be residing in Miri, Sarawak, and willing to work in Miri.

Benefits & Remunerations:

? Commission and incentive are available for this role.

? Annual salary review ? Performance bonus ? Annual & medical leave ? Healthcare benefits ? Transport claim ? Meal claim ? Birthday voucher ? Alternative work-from-home schedule This role presents an opportunity for anyone looking to extend an experience in the digital industry

Job Type: Permanent

Pay: RM2,001.21 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development Work from home
Work Location: In person