Job Description

\xef\xbb\xbfClient Background:Largest registrar and transfer agency and a market leader in the financial sector providing investor servicing. Our operations are spread across 180+ branches in India and 13 countries globally, namely Canada, USA, Oman, India, Malaysia, United Kingdom, UAE, Maldives, Singapore, Australia, Hong Kong, Philippines, and Bahrain. With over 100 million key investor accounts, we reach out to 3500+ issuers including banks, PSUs, and mutual funds. All this is possible with a diverse and robust workforce of 5,500+ experienced professionals who hail from various disciplines.Industry: FintechLocation: Kuala LumpurHeadcount: 1Tenure: PermanentRemuneration: Basic + Medical benefitsResponsibilities:1. Receive and Resolve day to day enquiries on all areas within the agreed Turn-Around Time2. Review Outstanding, Unresolved Client Issue. Follow up, coordinate and collaborate with Internal Team & Client for appropriate action and resolution3. Approach all issue raised by client and escalate if necessary4. Maintain excellent service standards to meet client expectations5. Staying up to date with market trends and client preferences6. Organize regular client meeting/review to obtain feedback on KFIN Service standards7. Coordinate client visit & attend to client event as and when required8. Build Rapport with client to foster strong relationship9. Encourage and Instill positive environment and providing excellent level of service & support to clients and colleagues10. In support with climate change & adaptation mitigation framework, we are to continuously evaluate the existing process and to constantly look for an improvement/enhancementRequirements:

• Candidate must possess at least a Bachelor\'s Degree, any studies.
• Required language(s): English & Malay
• At least 2 years years of related experience in fund management/banking industry
• Must be able to work in KL.

Sub Specialization : Services;Others
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur

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