Job Description

As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with our clients. Your primary responsibility will be to ensure client satisfaction, manage their needs, and serve as a bridge between clients and our internal teams. You will collaborate closely with various departments to ensure the successful execution of projects and the delivery of high-quality services. Responsibilities: - Serve as the main point of contact for assigned clients, understanding their business goals and requirements. - Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. - Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project details. - Collaborate with cross-functional teams to develop tailored solutions that align with client objectives. - Monitor project progress and timelines to ensure timely delivery while exceeding client expectations. - Address any issues or concerns raised by clients promptly and professionally, working to find effective resolutions. - Identify opportunities for upselling and cross-selling additional services to existing clients. - Stay updated on industry trends and client news to proactively provide relevant insights and suggestions. - Prepare and present regular performance reports and updates to clients, showcasing achievements and identifying areas for improvement. - Forecast and track key account metrics, striving to meet or exceed targets. Requirements: - Bachelor\'s degree in Business, Marketing, or a related field (Master\'s degree preferred). - Proven experience in client servicing or account management roles. - Excellent interpersonal, communication, and negotiation skills. - Strong problem-solving abilities and a proactive approach to addressing client needs. - Ability to manage multiple client accounts simultaneously while maintaining attention to detail. - Familiarity with CRM software and project management tools. - Adept at building rapport and fostering relationships with clients. - Results-driven mindset with a focus on client satisfaction and business growth. - Exceptional organizational and time management skills. - Flexibility to adapt to a dynamic work environment and evolving client demands. Join our team as a Client Servicing Manager and contribute to our mission of delivering outstanding client experiences while driving business success. Job Type: Full-time Salary: RM3,500.00 - RM4,000.00 per month Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

• Monday to Friday

• What software or tools do you typically use for client management, reporting, and communication?
• Could you share an example of a particularly successful client servicing achievement or project you\'re proud of?
• How many years of work experience do you possess in client servicing?
• How much is your current salary, what is your expected salary and when can you start ?