Job Description

Position: Client Solution Specialist (Khmer + Thai) Location: Kuala Lumpur Working days/hour: 5 working days / rotational shift basis Tenure: Contract 1-year renewable basis Basic salary: Upto RM 5,500 Job Responsibilities * Analyze performance of Position: Client Solution Specialist (Khmer + Thai) Location: Kuala Lumpur Working days/hour: 5 working days / rotational shift basis Tenure: Contract 1-year renewable basis Basic salary: Upto RM 5,500 Job Responsibilities Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include: 1) Account up-selling 2) General creative tips and best practices 3) Bidding/Budget/targeting recommendations Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client\'s platforms Able to identify high-value opportunities and low-hanging fruit Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue Communicate effectively with advertisers and Client\'s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience Collaborate with Client\'s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client\'s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice Answer advertiser questions online provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions Daily management of target SMB customers advertising on Client\'s platforms, provide account optimization advice to advertisers by telephone and email to increase advertisement spend Job Requirements Bachelors Degree graduates with 1-3 years of working experience in Customer Services 1-2 years in sales/marketing experience. Candidates from digital marketing background will be an added advantage. Excellent oral and written communication skills in English due to business needs Strong knowledge of cultural context in the user countries supported Candidates must be able to work/relocate in Malaysia and able to work in contract basis for 1 year

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