Job Description

Responsibilities for CLIENT SUCCESS ASSISTANT MANAGER

Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling. Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. Optimize existing processes within the company and actively enhance all Client Success initiatives. Understand customer needs to maximize retention and growth and communicate learnings. Deep understanding of customers concerns, pain points and thoughts regarding the use of products, and the ability to troubleshoot as needed. Review customer pain points and concerns and seek to improve all aspects of the customer experience with the company. Maintain existing customer success metrics and data as directed

Qualifications for CLIENT SUCCESS ASSISTANT MANAGER

2 years of experience in client servicing/ success or account management position strongly preferred. Exceptional ability to communicate and foster positive business relationships. Technical skills in SaaS preferred, as they relate for the use of the product to service to be solid. Accountability, personal organization and time management are essential. Experience in managing a diverse group such as Government, GLC's, Corporate and SME's according to company standards. Strong verbal and written communication, strategic planning, and project management skills. Analytical and process-oriented mindset. Comfortable working across multiple departments in a deadline-driven environment. Active team player, self-starter, and multitasker who can quickly adjust priorities with a proactive attitude. Language requirement: Mandarin (able to read and write)
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Ability to commute/relocate:

Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person