Client Success Director

Kuala Lumpur, Malaysia

Job Description


Responsible for orchestrating the markets so they are able to implement toolkits/blueprints with excellence Leads and co-ordinates marketing campaigns and activities across all hubs/markets within a region to ensure strong agency performance across the region Responsible for deploying, monitoring and assessing the take up, usage and effectiveness of assets ensuring learning flows to and from the markets Partner with markets to set up the platform to monitor, report and improve on effectiveness of marketing per agreed KPI framework Liaises with local teams to build digital literacy and drive best practice adoption Compared to the Account team, the network lead is market facing and accountable for all \'delivery\' operations, also ensuring the right infrastructure is in place to drive Marketing Transformation Managing monthly proof of performance, invoicing, travel management, co-ordination of regional SOW tracking/offers Continuous improvement development and implementation including potential new collaboration tools Regional Budget Controlling - providing insight in to Agency Fee and Production actual costs vs. forecast to deliver transparency on regional commitments. Ensure markets are all compliant on tracking Regional cost steering - managing local Office Agencies to drive efficiency planning Timely co-ordination of all commercial processes (monthly proof of performance & invoicing, travel management, co-ordination of regional SOW tracking/offers) Monitor FTE status and optimisation Close Market Steering to drive adoption of regional approach across markets via co-ordination of weekly call per market, covering all steering topics Run weekly Sharing calls with all MALs to ensure clear communication of priorities and to promote share and reapply Run monthly deep dive calls with Japan/Korea Drive regular exchange with Region Europe/GSU to drive sharing & learning Development of sharing platforms with Client ROS - Kanban, Confluence and set up key reports/operational principles Lead Market Status Reporting to improve adoption/performance of new capabiltiies Co-ordination of Agency evaluation (PBR)and creation/monitoring of action plan Own regional training plan Qualifications 10 - 12 years in marketing in an agency with significant experience in the digital spa A demonstrated powerful passion in managing regional market needs in terms of tactical and strategic requirements MUST HAVE experience in the automotive industry Previous experience in running global or regionally dispersed network teams Strong digital and data fluency, with proven capability in delivering integrated campaigns with excellence Strong collaborator and influencer - will need to work closely with global, regional and local multi-disciplinary teams as well as partner agencies International client experience required and open to extensive travel Financial acument Extensive marketing knowledge across media, including Mobile and Social An impressive, demonstrated ability to effectively grow existing client relationships An impressive track record of project management and performance management skills - you\'re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate Superb communication, presentation analytical and training skills - you\'re articulate, concise, engaging and effective Additional Information Our employee benefits package comprises the following: \' Generous leave entitlements, including birthday leave, rest day and family care leave. \' Office closure for World Mental Health Day 10th October. \' Additional Company closure for all 4 major festive Celebrations \' Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. \' Life and personal accident insurance and group hospitalization and surgery. \' A hybrid working schedule and with Friday disconnects. \' Rest Relax & Recharge - office closure last week of December every year. \' Phone Allowance

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Job Detail

  • Job Id
    JD946906
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned