Job Description

Job Responsibilities:

Client Management:

Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction. Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.
Business Development Support:

Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights. Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.
Project Management & Execution:

Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery. Monitor project revenue and GMV growth, conduct regular performance reviews, and optimize strategies to enhance client ROI.
Client Expectation Management:

Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress. Identify potential risks, develop mitigation plans, and minimize client churn.

Requirements:

Experience in e-commerce operations, account management, or project management; prior experience in overseas e-commerce agency operations is a plus. Excellent client communication and negotiation skills, with the ability to independently draft proposals and deliver presentations. Results-driven, resilient under pressure, and adaptable to a fast-paced work environment. Strong project management skills with the ability to coordinate cross-functional resources and drive goal achievement. Language: Fluent in English and Mandarin Language, able to communicate effectively with overseas clients; Trilligual in Malaywill be a plus.
Job Type: Full-time

Pay: RM8,000.00 - RM12,000.00 per month

Work Location: In person