supporting businesses across various industries. They are seeking a Client Success Specialist who will serve as the primary touchpoint for customer inquiries to strengthen their client success function. If you're passionate about building meaningful customer relationships, you might be the perfect fit!
Your Responsibilities:
Manage client inquiries
via live chat, email, and support tickets with accuracy and professionalism.
Troubleshoot and resolve issues
efficiently, ensuring end-to-end ownership of each case.
Ensure compliance
with internal guidelines, data privacy, and security standards.
Escalate more complex matters
with clear documentation.
Build strong client relationships
and gather feedback to improve user experience.
Requirements:
Minimum
3 years of experience in customer support
or client success, preferably within SaaS or tech.
Proficiency with live chat tools
, CRM systems, and ticketing platforms.
Experience with business systems
(e.g., HR, finance, or operations tools) is a plus.
Proven ability to troubleshoot issues
, meet support KPIs, and manage multiple tasks effectively in a fast-paced environment.
Interested? Apply now via
leow.wenpei@hyppies.com
!
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Work Location: In person
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Job Detail
Job Id
JD1332731
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Kuala Lumpur, M14, MY, Malaysia
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.