Job Description

Summary:
Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report all important stakeholders\' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders\xe2\x80\x99 matters in a professional manner as required by the company.

Contract Role: 24 Months (renewable)
Salary Range: RM2000-RM3000
Rotating shift including weekends and public holidays
5 days work, 2 days off

Job Responsibilities

• Attend to and resolve large amounts of first level inbound calls, chats and emails in a timely manner
• Processing of non-medical non-panel reimbursement claims/emergency outpatient guarantee letters/emergency inpatient initial guarantee letters submitted by relevant stakeholder as and during assigned night shifts.
• Attend to all incoming queries through the company\xe2\x80\x99s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
• Understand the stakeholders\xe2\x80\x99 needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
• Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
• Log all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible way
• Record and escalate follow up requests, queries, and complaints to the respective CSS
• Any tasks required by Management from time to time

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-healthmetrics-job-client-support-specialist-contract-1]
; Requirements: -

• Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor\'s Degree/Post-Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Mass Communications, Hospitality/Tourism/Hotel Management, or equivalent.
• At least 1- 2 years of experience handling customer service
• Must be available to work on rotational shifts including public holidays and weekends
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Strong phone contact handling skills and active listening
• Ability to stay calm when customers are stressed or upset
• A positive attitude, energetic approach, and self-motivation are all essential