:Mission : To lead and to optimize clientelling performance.
Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention.
Provide support and guidance for retail teams in all clientelling activities with a strong focus on top client segments and sales contribution.
Lead, motivate, train and coach retail teams for optimizing clientelling performance and achieving client KPIs and sales goals.
Plan, development and implement clientelling programmes in conjunction with Boutique Managers.
Analyze and interpret market and client performance reports.
Adhere to brand grooming standards to display a professional demeanor.
Job Requirements:
At least 5 years of relevant clientelling experience.
Previous store experience preferred with deep understanding of retail operations and CRM.
Strong leadership, interpersonal and stakeholder engagement skills.
Strong communication skills and excellent organizational skills.
Dynamic with knowledge of the local luxury market trends.
Benefits:
Dental / Optical Benefits
Medical Benefits
Staff Purchase & Complimentary Products
Long Service Awards
Training Opportunity & Professional Development
Working Schedule:
Rotational shift work.
Required to work during weekend & Public Holidays.