Job Description

Clinic Assistant - Klinik Wong at Seapark, PJ

Looking for someone who is reliable, detail-oriented, and able to smile even when under pressure. Majority of our patients are elderly - so patience, empathy, and a kind voice go a long way.

Front Desk & Patient Interaction

Greet and welcome all patients warmly - especially important as many are elderly or unwell. Register patients using our clinic system (Plato) and assist them with any basic inquiries. Liaise with patients regarding appointments, follow-ups, and medication refills. Maintain polite, professional, and compassionate communication at all times, including through WhatsApp.

Medication Handling

Prepare prescriptions and dispense medications as directed by the doctor. Provide clear instructions to patients on proper medication usage (oral, topical, nasal, etc.). Monitor and report medication stock levels; update inventory weekly and monthly as required.

Clinical Support

Assist doctor during minor procedures (e.g., injections, dressing changes). Prepare basic instruments and maintain hygiene protocols. Manage patient flow in the consultation area - ensure smooth coordination between front desk and doctor.

Billing & Payment

Handle daily billing using the clinic's system. Ensure all payments (cash, QR, card, panel claims) are recorded accurately. End-of-day tallying: Match system transactions with physical takings, and prepare for account closing.

Admin & Communication

Handle clinic emails and WhatsApp messages professionally. Upload lab results into patient records; call patients for result collection or review. Coordinate with panel providers and suppliers when needed. Assist in document handling - invoices, receipts, stock logs, panel claims, etc.

Routine Housekeeping & Cleanliness

Help maintain a clean and comfortable clinic environment (pantry, waiting area, consultation room). Sanitize surfaces and equipment as per hygiene SOP, especially during flu season or outbreaks. Ensure trash disposal, medical waste segregation, and toilet cleanliness are done per schedule.

Rotational Tasks (based on SOP)

Weekly:

Inventory check (disposables, medications), WhatsApp reminders, appointment confirmation

Monthly:

Stock-taking, submission of panel invoices, injection expiry monitoring

Occasional:

Home visit kit checks, managing study health packages, festive or campaign setups

Bonus if you're:

Able to communicate in English and Malay. Additional languages is bonus. Comfortable using computers and learning clinic software. A team player who can stay calm under pressure and adapt quickly.

Job Entitlements & Benefits

5 working days/week (45 hrs), 2 days off every week Salary RM1900-2500 OT allowance EPF & SOCSO Medical Benefits Annual Leave Major Public Holidays Off Yearly Increment Yearly Bonus Performance Bonus
Send resume to: klinikwongseapark@gmail.com

Job Types: Full-time, Permanent

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

Flexible schedule Opportunities for promotion Professional development
Education:

STM/STPM (Preferred)
Language:

Malay, English, Cantonese (Preferred)
Work Location: In person