Job Description

• Provide excellent patient care and support under the supervision of healthcare professionals.
• Manage appointment scheduling efficiently, ensuring minimal patient wait times and optimal clinic flow.
• Maintain accurate patient records and perform data entry tasks with attention to detail.
• Handle inventory management, including ordering supplies and ensuring stock levels are adequate.
• Deliver exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.
• Communicate effectively in English, Bahasa Malaysia, and Mandarin to cater to a diverse patient base.
• Assist with basic administrative tasks to support the smooth operation of the clinic.

Responsibilities

• Greet patients and visitors, ensuring a welcoming and efficient reception process.
• Schedule and confirm patient appointments, managing the appointment calendar effectively.
• Maintain accurate patient records, updating information and ensuring confidentiality.
• Assist in basic patient care tasks, such as taking vital signs and preparing patients for examinations.
• Manage inventory of medical supplies and equipment, placing orders when necessary.
• Handle phone calls and correspondence, providing information and directing inquiries appropriately.
• Perform data entry tasks, maintaining accurate records and generating reports as needed.
• Provide excellent customer service, addressing patient concerns and resolving issues promptly.
• Assist doctors and nurses during examinations and procedures, as required.
• Ensure the cleanliness and organization of the clinic environment, maintaining a safe and comfortable space for patients and staff.

Benefits

• Incentives/ Commission
• Overtime pay
• EPF
• SOCSO
• Medical leave
• Annual leave
• Employee Discount on company products/services
• Salary Increment

Skills
Administration Management Customer Service
Important Information
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Skills Required