Job Description

1. Role Summary

The Clinic Assistant plays a key role in supporting the operational efficiency of a GP clinic. This position involves providing clinical support to the doctor, coordinating patient services, managing administrative duties, and ensuring the clinic operates in line with professional healthcare standards.

2. Primary Duties & Responsibilities

A. Patient Services & Reception Management

Welcome patients, facilitate registration, and ensure accurate data entry into the clinic's system. Manage appointment scheduling and maintain systematic patient flow. Handle inquiries via phone, email, and messaging platforms in a courteous and professional manner. Prepare billing, collect payments, and process panel/insurance claims efficiently.

B. Clinical Support Functions

Set up consultation rooms and assist doctors during examinations, procedures, and treatments.

C. Medication Handling & Inventory Control

Dispense medications accurately based on the doctor's prescription and provide clear instructions to patients. Conduct routine stock checks and ensure proper documentation of medication inventory. Monitor expiry dates, maintain safe storage, and ensure compliance with medication management protocols.

D. Hygiene Maintenance & Safety Compliance

Ensure all clinical and common areas are clean, organised, and well-maintained. Follow established infection control procedures, including sterilisation and waste disposal. Check and maintain medical equipment to ensure cleanliness and functionality.

E. Administrative & Operational Support

Assist in issuing medical certificates, referrals, and related patient documents. Contribute to the smooth functioning of the clinic by supporting operational tasks as needed.

3. Qualifications & Competency

Requirements

Education

Minimum SPM or equivalent (required).

Skills & Attributes

Excellent communication and interpersonal skills. Professional, organised, and able to handle confidential information appropriately. Proficient with clinic management systems, basic computer applications, and digital communication tools. Able to multitask and work efficiently in a high-volume environment.

Additional Requirements

Willing to work shifts, weekends, or public holidays based on clinic schedule. Responsible, reliable, and capable of working both independently and as part of a team. Prior experience in a clinic or healthcare environment is beneficial.

4. Work Conditions

Clinical setting with direct patient interaction. Requires standing and moving for extended periods. Fast-paced environment with peak-hour demands.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person