Job Description

We are expanding and looking for a proactive and organized professional to manage daily clinic operations, staff, and patient experience.

Key Responsibilities:

1. Operations & Front Office:

Ensure smooth daily operations across clinic and front desk. Oversee patient appointments, flow, and doctor roster. Handle patient inquiries, feedback, and complaints professionally. Manage clinic cleanliness, treatment room readiness, and sterilization of instruments. Support dentists during procedures (assisting, preparing materials, taking x-rays). Maintain accurate patient and financial records. 100% sales achievement

2. Staff Management:

Supervise, coach, and motivate clinic staff. Plan duty rosters, approve leaves, and manage staffing levels. Conduct onboarding, training, and performance reviews.

3. Financial & Inventory:

Monitor daily collections, invoices, and payments. Track and manage stock levels (dental materials, medications). Prepare and submit monthly financial and inventory reports.

4. Compliance & Documentation:

Ensure all mandatory clinic records are accurate and up-to-date. Maintain compliance with health, safety, and sterilization standards. Lead clinic audits and prepare for inspections.

5. Patient Experience & Marketing:

Ensure excellent patient service and consultation experience. Supervise clinic's social media content and promotions. Promote services effectively to increase patient retention and new patient growth.

KPI Focus:

Smooth daily operations without interruption. High patient satisfaction and retention. Zero discrepancies in cash or stock. Effective staff management and compliance.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Additional leave Dental insurance Maternity leave Opportunities for promotion Parental leave
Work Location: In person