Job Description

This role is responsible for Biosense Webster products and solutions in electrophysiology.

• To provide clinical support to existing and new hospitals primarily in Penang and within Malaysia.
• To communicate accurate information to physicians regarding all products and their indications.
• To provide first class service and seamless supply to customers including training, stock checks, timely deliveries and supporting internal stakeholders to ensure all cases are performed successfully.
• To abide in the correct usage & promotion of all Johnson & Johnson related products through regular training sessions and organized customer education sessions.
• To be accountable for logistics efficiency in assigned hospitals through optimized management of inventory.
• To communicate any potential business opportunities to the Manager.
• Will provide expert clinical product and technical assistance and training to physicians and to all customers.
• Educate customers on all products to optimize effective usage by providing technical and clinical information and in-service training.
• Creates awareness of business solutions and facilitates Sales Manager in engaging with key decision makers to drive incremental business.
• Maximize customer case support capabilities through proper planning, communication and scheduling techniques.
• Develop and share best practices with other clinical support colleagues. To assist in developing strategic partnership across other business units internally.
• Other admin support for franchise & ad hoc assignment.

Qualifications

• Minimum Bachelor\xe2\x80\x99s degree or others (Bio Medical Science/Engineering etc).
• Ability to work independently with high responsibility.
• Strong communication & negotiation skills.
• Strong customer management and problem-solving skills.
• Excellent interpersonal and presentation skills with customers.
• Ability to prioritize and multitask with attention to detail.
• Preferably have a good track record of achievements.
• Self-motivated, energetic and a team player.
• Good command of English; speaking, reading, writing & presentation skills is required.
• Able to travel.
• Fresh graduates are encouraged to apply.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

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