Job Description

The Position:

The Club Manager is responsible for the management of all aspects of the course including its activities and the relationships between the course and its members, guests, employees, and community. The Club Manager will direct the work of all department managers, implement and monitor the budget, monitor the quality of the clubs\' products and services, as well as ensuring maximum member and guest satisfaction. The Club Manager will insure that a dedicated team of professionals is in place to effectively execute the clubs\' business plan, and hold them accountable to meet defined operating standards, measure and achieve a high level of member satisfaction, while achieving the stated financial objectives of the club. In addition, the Club Manager will work closely with the GC/President in maintaining the relationship between President and the ownership group at KRPM.

:

• The CM will report directly to the GC/President, as well as remaining responsive to the wishes of the ownership. The CM will be responsible for all staff, operations, programming, finances, facilities and department operations including annual and monthly budgets.
• Hire, manage and develop the course\'s department heads, and meet with them independently or collectively on a regular basis.

• Develop and implement strategies to meet the Country Club\'s goals and objectives. Develop and institute new as well as existing programming that will encourage continued member and family participation at the club and attract new business of all types.

• The CM will be required to operate the club in a fiscally responsible manner. This would include ensuring that the budgets, as adopted by the management company and the ownership group, are adhered to and the ability to present monthly financial reports to the board while effectively explaining variances if and when they occur.

• Consistently ensures that the club is operated in accordance with all applicable local, state and federal laws.

• Develop, maintain and disseminate a fundamental management philosophy to guide all club personnel toward optimal results, employee morale and member/guest satisfaction.

• Supervise pro shop personnel / direct daily operation of the pro shop & merchandise

• Aid in the supervision of both F&B and Grounds Departments through Department Heads.
• Serve as the community liaison for the club. Meet with special interest groups to positively impact growth in membership, daily fee play, and event business.

• Develop a club marketing plan and oversee the implementation of the plan on annual basis. This plan should include a firm grasp of email marketing and social media outlets that benefit the growth of the course.

• Consistently demonstrate high level of visibility at the appropriate times to insure member, guest, and daily fee satisfaction, always projecting a professional appearance and demeanor.

• Work with and attend all board and committee meetings.
• Work with the GC/President of KRPM to ensure strategic initiatives are being fostered and implemented.

Job Requirements

Professional Requirements:

The Club has identified the following personal traits they believe the next Club Manager will need to possess to be successful.

• The ideal candidate will have a progressive career path with a proven record of providing outstanding Club Operations at the highest possible level

• Passion for the game of golf, its history and traditions

• Exhibits values and integrity at the highest level

• This individual will possess high energy and enthusiasm

• Strong communication and facilitation skills, both written and verbal, with appropriate personal presence, desire and ability to interact with members, guests and staff

• A \xe2\x80\x9cTeam Builder\xe2\x80\x9d. A person who embodies the person of ultimate coach and motivator, someone who brings out the very best in those around him or her by setting clear goals and expectations, providing consistent feedback and support, and who is respectful and professional in all interpersonal dealings

• A confident, diplomatic and competent person who recognizes the importance of accountability and possesses the strength to make decisions. Knowledgeable in \xe2\x80\x9cbest practices\xe2\x80\x9d at other top performing maintenance operations around the country

• Capable of managing budgets and financial forecasting with an understanding of all of the facilities operation\'s fiscal dynamics

• A personable individual with a sense of humor and style that is appropriate with the culture and expectations of a friendly, fun and supportive membership/team of associates

• Work independently, be a self-starter and problem solver

Candidate Qualifications:

• A bachelor\'s degree in Business Management, Hospitality, or other related field is preferred

• Experience as a Manager or equivalent supervisory position is preferred

• Class -A- PGA Member in good standing preferred

• Excellent communication skills (written and verbal) and an eye for detail

• A proven track record of high customer satisfaction, accompanied by a consistently strong financial performance throughout the course/club

• Outstanding interpersonal skills (e.g. friendly, outgoing, confident, and enthusiastically cultivating positive relationships with members, guests, daily fee players, events, and staff)

Skill Level

Senior Management

Salary Range

RM10000 - RM15000

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