Job Description

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

As Cluster Purchasing Director you will lead the planning, organisation, direction and control of the purchasing and supply management functions for all Hotels within Kuala Lumpur and surrounding areas. Ensuring that the established level of quality products and services are purchased at the best value following total cost of ownership (TCO) principles, while adhering to Hilton brand standards and operating procedures. To support new openings of hotels as required.

What will I be doing?

The Cluster Procurement Director, will be responsible for performing the following tasks to the highest standards:

Core Competencies: * Embrace and lead the transition from a decentralised, hotel-based purchasing model to a formal and centralised purchasing framework. Contribute to central structure implementation through adaptations to streamlined P2P system, creation of SOPs, Team Member coaching & development and stakeholder education.

• Lead and Manage a team of 4 team-members including Procurement Managers and assistants to ensure the effective operation of all aspects of the centralised purchasing cluster, to maximise performance and to deliver optimal service levels to the participating hotels.
• Support hotel-based purchasing team members to ensure the effective operation of all aspects of the hotel level-level purchasing department, inclusive of the receiving function and the distribution of materials within the hotels and stores. Perform periodic operational reviews of the purchasing function.
• Lead the planning, organisation, direction, and control of the purchasing for your designated basket of categories (primarily Services such as MRO, Facility Management, Telecommunication). Ensure that the established level of quality products and services are purchased at the best value following total cost of ownership (TCO) principles, while adhering to Hilton brand standards and operating procedures.
• Adopt and execute Hilton Supply Management (HSM) strategies and procedures. Ensure team adherence and adoption.
• Assimilate, develop, and execute a revenue-generation strategy (GPO), prospect third party hotels and build successful business relationship. Provide support to Customer Engagement team.
• Perform spend analysis, develop procurement strategy for the Cluster / Country and obtain stakeholder buy-in.
• Set up, lead, or supervise new cluster or national programmes, renegotiate existing programmes with suppliers or manufacturers, utilise cross-functional teams whenever applicable.
• Rationalise and standardise SKUs (products), categories and suppliers to leverage scale across portfolio and develop master catalogues.
• Develop and maintain best in class reporting process and resources that can contribute to strengthen interactions with Hilton leadership, stakeholders, and owner community.
• Maintain records of supplier performance and hold meetings with key suppliers and stakeholders to address issues and to improve quality and delivery standards.
• Master Procure-to-Pay system administration to maximise its potential in streamlining purchasing operations including data standardisation, digital tender management, and effective reporting.
• Manage and implement HSM regional or global procurement programmes to ensure that these programmes have an operational, legal, financial relevance for the market.
• Execute Hilton and HSM procurement related Corporate Social Responsibility priorities and commitments.
• Effectively centralise and manage supplier contracts and product data, inclusive of catalogue content, product specifications, photographs and descriptions, pricing and file retention.
• Maintain confidential supplier files and databases including order logs, requisitions, purchase orders, pricing, certificate of product liability insurance and general supplier contracts.
• Track compliance and identify hotels that are not following established purchasing and supply programmes and/or specifications.
• Coordinate, conduct and participate in meetings and discussions between suppliers and/or supplier representatives and corporate staff concerning subjects other than normal price, delivery or quality negotiations (i.e., value analysis or engineering, new methods, techniques and processes);
• Research product availability, pricing, specifications, and product usage requirements and/or recommendations. Communicate the above information to hotel purchasing teams and other hotel departments on a regular basis.
• Provide pre-opening support to new hotels to ensure that Brand Standards are met and that hotels participate in HSM programmes, as required.
• Maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational/environmental procedures in Hotels.
• Actively promote the services and facilities of the Hilton Hotels to stakeholders and suppliers of the Hotels.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Contribute positively by providing team-members with courteous, service and by seeking to always maintain a pleasant working environment.
• Provide support, guidance, and development tools to the purchasing teams throughout Malaysia.

What are we looking for?

A Cluster Procurement Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Associate degree/College Diploma

• At least 5-7 years of working experience as Purchasing Manager or higher in the hospitality industry.

• Proficient in Microsoft Office applications.

• Able to lead, provide guidance and develop team members.

• Knowledgeable of supplies.

• Mature and reliable person.

• Good command of both written and spoken English to meet business needs.

• Prior experience in related work preferred.

• Able to be resourceful, creative and maintain flexibility.

• Flexible in relation to work hours, especially at month end and during stock take.

Hilton