Job Description

Role Responsibilities The jobholder will build an understanding of the buying behaviour and requirements of Clients vs the product (and regional) capabilities across Financing and Securities Services (FSS). He/ She will assist in seeking out and closing commercially viable and realistic mandates that will provide sustained growth in revenue. The jobholder will have the ability to assist in selling & building and implementing capabilities that are applicable to Clients requiring Malaysia-centric solutions with a quick and efficient deal closure and pipeline discipline (i.e. consistency in budget vs. realised revenue). The jobholder will assist in identifying suitable target clients & cross selling opportunities, growing the revenue across Clients, building and implementing solutions by engaging with stakeholders especially Product but also across Risk, Operations, Legal, Compliance and Technology. Responsibilities . Strategy Identifies target clients, works in collaboration with stakeholders, such as FM Sales and Client Coverage, to agree and execute on growing incremental client income from existing clients, through increasing wallet share and onboarding new services, and generating new client income from New-to-Bank or New-to-FSS clients Ensures that the pipeline information are accurately entered in Workbench and actively updated, capturing call reports and all pertinent deal activity in a timely manner. Demonstrates ability to articulate the FSS / Bank value proposition in relation to client requirements Leverages thought leadership and SCB strengths to position FSS with the client. Acts as a trusted advisor to the client based on long-term perspective on current and future needs in order to continue to develop the client relationship Identifies and assists with cross-sell opportunities within Financial Markets products and services, working collaboratively and in partnership with FM Sales colleagues. Works and assists FSS Product Management to: Provide feedback in a structured manner to Product, detailing opportunities, gaps, outstanding compliance and risk action items. Proactively seek opportunities for client engagement with Product and new product initiatives Maximise the impact of market advocacy, product launches/ updates, marketing and client engagement events, and participation in industry events Business Maintains awareness and understanding of the wider business, economic, and market environments in which the Group and the FSS business operates in. Maintains good knowledge of all products within the FSS framework, and broad understanding of the applicable Financial Market products and services. Identifies and assist in building innovative solutions to clients\' requirements, maximising re-use of existing capabilities. Designs and executes tactical plans to achieve targets as defined in individual scorecard, and contributes to achievement of the overall business objectives. Participates in account planning activities as required, in collaboration with internal stakeholders such as Client Coverage, Client Segment Head, Global Head of Sales and Business Development, Regional Heads of FSS, to forecast client growth areas and engagement effort planning. Monitors competitor activities and market share within their region across their segment, and internally highlights threats and opportunities. Anticipates and embraces changes (e.g. in the market, regulatory requirements, client organisational changes, etc) and builds a competitive edge with complex clients to optimise outcome of the changes. Processes Responsible for monitoring and ensuring response to RFPs and assists in activities related to new business proposals for the team Maintains pipeline discipline in accordance with the guidance provided by the Segment Head and/or Global Head of Sales. Appropriate socialisation with key stakeholders from within the regions and Client Coverage and Financial Markets Sales. Collaborative working with colleagues across the regions and functions to provide a consistent and thorough client experience throughout the sales cycle. Works closely with Client Coverage, Client Solutions, Legal, On-boarding, Technology, and Operations teams to ensure smooth and speedy transition from mandate to live client. Provides pricing proposals in compliance with conduct and business requirements, with input and approval from relevant parties. Liaises with business and support functions to ensure all relevant policies are adhered to. Maintains an appropriate balance between advocating client agendas and maintaining standardisation of business model. People & Talent. Build leadership qualities through example and contributes actively to building appropriate culture and values Contributes actively to best practice transfers to educate and support sales effort globally. Be guided by the tone and expectations for the FSS team and works in collaboration with risk and control partners locally Actively participates in on-going training and development initiatives Objectively provides feedback to Client Solution team members and managers, and provides guidance when necessary, to enhance client experience and business outcome. Team player and expert. Risk Management Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them. Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner. Governance Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Delivers \'effective governance\' capability to challenge fellow executives effectively and willingness to work with any local regulators in an open and cooperative manner. Is aware of business strategy and governance parameters and works within them or seeks formal dispensation prior to entering client discussions in exceptional cases. Ensures the sales process, commercials, and necessary governance are in place to govern the roll-out of the product. Regulatory & Business Conduct. Displays exemplary conduct and live by the Group\'s Values and Code of Conduct. Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters. Key stakeholders. Works closely with Client Solutions and Operations stakeholders to define common standards for adoption in managing the operational relationship with clients, under the auspices of the overall client management model Communicates client management strategy to business partners where required to ensure understanding of the principles and objectives. Collaborates with the following stakeholders to achieve client and business objectives: FSS Segment Head and FSS Global Head of Sales & Business Development FSS Regional Heads, FSS Country Heads and FSS In-country Sales FSS Product Segment Lead and of Product Management team FSS Client Solutions team, Legal, CFCC (Conduct, Financial Crime & Compliance) , Technology, and Operations Financial Markets Sales Client Coverage Other Responsibilities Embeds Here for Good and Group\'s brand and values Acts as a role model, behaving with integrity and demonstrating exemplary conduct Training, licenses, memberships and certifications Segment knowledge & client buying behaviours Technical FSS product knowledge Sales and product skills - experience of strategic and technical sales, global coordination, long gestation periods, RFPs, running workshops & problem-solving is beneficial Highly organised and an exceptional communicator, able to work effectively in a matrix organisation Capable of operating at all levels from C-levels through to finance and operations ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS. Technical Competency Name: Proficiency Levels Sales Proposals and Presentations Sales Closing and Agreements Core Relationship Management Core Knowledge of Product Line Core Regulatory Environment - Financial Services Core About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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