Act as the first point of contact for client inquiries and service requests.
Provide assistance, guidance, and support for facility-related issues.
Record, monitor, and follow up on service tickets until resolution.
Communicate effectively with internal teams to ensure timely problem-solving.
Maintain accurate documentation and reports for service activities.
Requirements:
Minimum Diploma or Certificate in any related field.
Proficiency in both Bahasa Malaysia and English (spoken & written).
Strong communication and interpersonal skills.
Ability to work independently and handle multiple tasks.
Previous experience in a helpdesk or customer support role is an added advantage.