Duties and Responsibilities including following:
To perform outbound calls to customers on their loan repayments.
Implement an action plan to minimize collection losses and maximize recoveries.
Attend to all inbound calls vide the collections general line promptly.
Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
Recover debts in a skill full and professional manner to clients.
Remind clients of overdue payments.
Build relationships and rapport with clients.
Record and report the outcome of collection to the superior.
Alert superiors of debtors unwilling or unable to pay when necessary.
Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
Ensure that collection actions taken are within corporate guidelines and collection policies.
Responsible for minimizing defaults and bad debts of ongoing loans.
Attempt to negotiate & collect payments from clients.
Perform any ad hoc duties and assignments given by management without compromise.
Job Type: Full-time
Pay: RM1,700.00 - RM2,000.00 per month
Education:
STM/STPM (Required)
Work Location: In person
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