Collection Officer
Bangsar, M14, MY, Malaysia
Job Description
Job Responsibilities :
Monitor customers' accounts to identify outstanding payment. Investigate historical data for each outstanding payment and take actions to encourage timely payments. Carry out daily calls to negotiate with customers on payments and settlements. Answer incoming customer calls regarding billing issues, service questions and general concerns. Resolve customer issues and complaints concerning billing. Maintain records of contacts and attempted contacts with delinquent customers 'account as well as records of any payments collected from the customer. Submit reports regularly on the status of unpaid accounts and repayment progress to superiors.
Job Related Experience & Knowledge :
Working experience in customer service, sales, or finance industry Knowledge of Collection/Recovery flow is an added advantage Excellent communication skills (written and oral) Able to work under minimum supervision Good negotiation and problem-solving skills
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person
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Job Detail
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Job IdJD1403081
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangsar, M14, MY, Malaysia
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EducationNot mentioned