Job Description

To do cold calling at few numbers daily provided by the company. To work closely with team members in order to achieve team targets. Able to work independently and able to manage time schedule. Responsible for minimizing defaults and bad debts of ongoing loans. Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected. Manage and maintain customer's accounts to ensure the accounts are current and well conducted. Contact customers to remind customers of the payment schedule and obtain relevant payments. Follow up on overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel. Ensure that collection actions taken are within corporate guidelines, and collection policies. Exercises judgment within defined practices and policies to determined appropriate action. Assist in developing, planning, and implementing strategies to recover principle from borrowers whose non-performing loans have been charged off. Willing to do extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc. Performs others duties as assigned.
Requirement:

Experienced in the Financial industry will be added value. Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills Candidates must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree, or any field. At least 1 year(s) of working experience in a related field is required for this position. Proven experience as debt recovery officer is essential for this role. Able to speak and write fluently in English and Bahasa Malaysia
Job Type: Full-time

Pay: RM2,400.00 - RM2,900.00 per month

Benefits:

Health insurance
Work Location: In person