Job Description

RESPONSIBILITIES:

Contact customers via phone (WhatsApp) to follow up on overdue payments Negotiate and establish suitable repayment arrangements Review customer accounts and update payment status accurately Advise customers on payment options and financial management Escalate cases to the supervisor or legal team when necessary Monitor accounts to identify early signs of payment issues Prepare daily/weekly/monthly collection reports Maintain a high level of professionalism when handling sensitive financial matters Ensure all collection activities comply with regulatory and company policies

REQUIREMENTS:

Minimum SPM/Diploma; fresh graduates are welcome to apply No experience is can apply (training will be provided) Strong communication and negotiation skills Ability to remain calm and professional in difficult conversations Good command of English and Bahasa Melayu High attention to detail and accurate record-keeping Ability to work independently and meet collection targets
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Cell phone reimbursement Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person