Job Description

Creating a better online experience with cookies. We care about your experience online, that's why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience. To choose what cookies you want to accept, select "Manage cookies". To accept all cookies for the best possible experience, select "Accept all". If you'd like to learn more about how we use cookies and to manage your selection, visit our Manage Cookies
Reject All Accept All
Search Jobs
Job Details
Collections Manager

Requisition Number: 39676
Job Location (Short): Petaling Jaya, MYS
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 24/09/2025
Posting End Date: 24/11/2025
:
Job Summary
The Collection Manager for Risk and Operations is responsible for defining strategies and managing the daily operations of the Mortgage and Non-Performing Loan Collection. The role focuses on maximizing productivity and effectiveness through technology, supervising collectors, and managing past-due account portfolios to achieve business objectives.
Key Responsibilities

• Strategy Development:

• Define and implement collection strategies to optimize recovery rates and minimize losses.
• Develop and refine processes to enhance the efficiency and effectiveness of collection activities.

• Operational Management:

• Oversee the day-to-day operations of the Mortgage and Non-Performing Loan Collection.
• Ensure that collection activities comply with regulatory requirements and internal policies.
• Monitor and manage past-due account portfolios, ensuring timely follow-up and resolution.

• Technology Utilization:

• Leverage technology and data analytics to improve collection processes and outcomes.
• Implement and manage collection software and tools to enhance operational efficiency.

• Team Supervision:

• Supervise and lead a team of collectors, providing guidance, training, and performance management.
• Foster a high-performance culture focused on achieving collection targets and business objectives.

• Asset Recovery and Disposal:

• Ensure that asset recovery and disposal processes are conducted in a timely and cost-effective manner.
• Collaborate with relevant departments to streamline asset recovery and disposal procedures.

• Performance Monitoring and Reporting

• Track and analyze key performance indicators (KPIs) to measure the effectiveness of collection strategies.
• Prepare and present regular reports on collection performance to senior management.

• Stakeholder Management:

• Liaise with internal and external stakeholders to address collection-related issues and opportunities.
• Maintain excellent relationships with legal, NPL, compliance and risk management teams to ensure alignment with overall business objectives.

Skills, Experiences and Qualifications

• Bachelor's or master's degree from recognised university.
• Minimum of 5 years of experience in related field with an understanding of regulatory requirements and basic data analytics skills.
• Business correspondence skills with excellent proficiency of English & Malay - written and spoken.
• Understanding of risk management principles and practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement effective collection strategies.
• Proficient in Excel (pivots, lookups and basic VBA an advantage).

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
x
Cookie preferences
Tell us which cookie categories you consent to by using the sliders below. You can change your preferences any time by clicking on Manage cookies on our homepage.
Stricly necessary cookies (always active)
Your security and privacy are our top priority, that's why these cookies are always on to ensure the safest and smoothest online experience.
Show More Details
Stricly necessary cookies (always active) Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Functional Cookies
For your ease of use and convenience, these cookies remember the choices you made (e.g. language and region) and personalise our website to make it most relevant for you.
Show More Details
Functional Cookies Provider Description Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Advertising Cookies
To make sure we only send what's most relevant to your needs, these cookies help us and our partners understand what matters most to you. The data collected can be shared with third parties, such as advertisers or platforms, to create an ecosystem that is always relevant to you.
Show More Details
Advertising Cookies Provider Description Enabled
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

Skills Required