Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together.

: The Collections Specialist position is responsible for providing operational support those results in optimizing the Collection performance of the Cancelled Collections portfolios. The required support is provided to external vendors and internal business partners. The position is required to complete tasks, timely and accurately which ensure compliance with internal policies and procedures. Completion of the tasks will also ensure compliance to external requirements, such as Sarbanes Oxley and local laws.

Principal Responsibilities:

• Process manual work lists referral and closure according to operation guidelines.
• Provides accurate and timely response to Internal Amex, outside agencies inquiries, cancelled card members and Debt Purchaser via email.
• Responds to all incoming correspondence as outlined in the operation guidelines.
• Investigate, identify root of the issue, and provide recommendations of solutions and/or feedback to requesting party.
• Prepare and send correspondence for (not limited to) Direct Debit, Paid in Full, Settled in Full & Default correspondence to card members as required.
• Update financial adjustments accurately within designated timeframes to the correct ledgers.
• Understand and follow the market specific (local law) requirements in each case handling.
• Understand and comply with all Sarbanes Oxley testing requirements; for example work list penetration timeliness, accelerated write accuracy and timeliness
• Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month.
• Upon request, action other collections related tasks and projects as and when required.

Qualifications:

• Proficiency in Microsoft Excel. Good skill in Excel tools such as pivot table, VLOOKUP and macro would be an advantageous.
• Strong analytical skills with attention to accuracy and detail.
• Able to make sound decisions effectively and promptly with minimum supervision.
• Good self-discipline, able to work to deadlines and handle multiple tasks.
• Ability to work across multiple cultures and commercial environments.
• Good interpersonal skills, mature and patience in handling difficult situations.
• Strong team player.
• Excellent communication skills in English both verbal and written.

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• At American Express\xe2\x80\x99 discretion this position may be work from home and adjusted back to \xe2\x80\x9cin office\xe2\x80\x9d at any time
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together.

: The Collections Specialist position is responsible for providing operational support those results in optimizing the Collection performance of the Cancelled Collections portfolios. The required support is provided to external vendors and internal business partners. The position is required to complete tasks, timely and accurately which ensure compliance with internal policies and procedures. Completion of the tasks will also ensure compliance to external requirements, such as Sarbanes Oxley and local laws.

Principal Responsibilities:

• Process manual work lists referral and closure according to operation guidelines.
• Provides accurate and timely response to Internal Amex, outside agencies inquiries, cancelled card members and Debt Purchaser via email.
• Responds to all incoming correspondence as outlined in the operation guidelines.
• Investigate, identify root of the issue, and provide recommendations of solutions and/or feedback to requesting party.
• Prepare and send correspondence for (not limited to) Direct Debit, Paid in Full, Settled in Full & Default correspondence to card members as required.
• Update financial adjustments accurately within designated timeframes to the correct ledgers.
• Understand and follow the market specific (local law) requirements in each case handling.
• Understand and comply with all Sarbanes Oxley testing requirements; for example work list penetration timeliness, accelerated write accuracy and timeliness
• Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month.
• Upon request, action other collections related tasks and projects as and when required.

Qualifications:

• Proficiency in Microsoft Excel. Good skill in Excel tools such as pivot table, VLOOKUP and macro would be an advantageous.
• Strong analytical skills with attention to accuracy and detail.
• Able to make sound decisions effectively and promptly with minimum supervision.
• Good self-discipline, able to work to deadlines and handle multiple tasks.
• Ability to work across multiple cultures and commercial environments.
• Good interpersonal skills, mature and patience in handling difficult situations.
• Strong team player.
• Excellent communication skills in English both verbal and written.

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• At American Express\xe2\x80\x99 discretion this position may be work from home and adjusted back to \xe2\x80\x9cin office\xe2\x80\x9d at any time
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.