Why you'll love Cisco
We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart-cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. We believe Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.
What you'll do
This is a role in the fast-paced APJC Commerce Operations, and you would be part of a newly set up operations team based in Kuala Lumpur Malaysia responsible for supporting various APJC theatres.
As a Commerce Operations (CO) Specialist, you are responsible for providing support to Cisco Customers, Partners, and internal requestors. This role will deliver high-value experiences through simplified, successful interactions using all contact channels (telephone, portal, email, chat). The individual performing this role is expected to be knowledgeable across multiple Service Offerings and will be a single point of contact for requestors to make the complex easy and ensure each interaction with Cisco is a positive one. In this role, you would report the Team Managers and work with other CO Specialists and the Back Office agents to accomplish your tasks.
Job description & Responsibilities
Using exceptional customer service skills along with a breadth of knowledge of CO Service Offerings, the CO Specialist will be fully accountable for successful customer resolutions. The CO Specialists will engage with requestors to resolve business cases escalated of various levels of complexities.
In addition, the CO Specialist will provide inbound phone support and use established guidelines and good judgement to determine when to complete transactions and when to engage the back office or cross-functional team to perform these activities. In all cases, the CO Associates will maintain ownership of the parent case and customer communication and drive to successful outcome in the most efficient and effective manner possible.
Skills
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