s: Manages, support, and resolve service enquiries especially disputes arising from users regarding the product. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Develop and execute a customer experience strategy to ensure that all customers are treated with care and respect by taking proactive steps to maintain positive experiences. Tracking customer experiences across online and offline channels, devices, and touchpoints. Continually monitor customer feedback and benchmark against competitors performance to make improvements as needed. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Analysing customer feedback on our product and new releases, as well as preparing reports such as technical issues, as well as customer compliments and complaints. Monitor and maintain relationships with partners to ensure that they are satisfied with our service. Work closely with other departments to better understand what our customers want and conduct research when needed to gather customer insights. Find ways to increase the quality of customer service and propose strategies for improvement. Keeping informed of industry trends and new CRM technologies. Requirements: Candidate must possess at least a SPM/STPM Level with minimum of 2 years customer services/ support experiences. Experiences in hospitality/ tourism industry would be an added advantage. Required language(s): Bahasa Malaysia, English, Mandarin. Extensive experience in gathering and interpreting customer experience information. Team player and able to work independently with minimum supervision. Details-oriented people who can seek for the finest details in a task. Ability to work independently, under pressure while keeping KPI requirements in-checked Exceptional interpersonal skills and a customer-oriented person. Superb communication, collaboration, and problem-solving skills with the ability to resolve queries from users and think out of the box for solutions.
Founded in 2002, PEOPLElogy Development has grown in leaps and bounds (are still growing) as the premier People Development Solutions Provider, with a passion in building successful organisations to achieve competitive advantages through superior PEOPLE skills, work METHODOLOGY, and moving forward with the latest TECHNOLOGY skills. People The Human element plays a huge role as they are the cogs and wheels that drives the company to achieve their goals. Methodology Each organization requires an empirical, replicable methodology not just for their business operation, but to track individual work performance and current organizations progress in achieving their goals. Technology As we move further into the digital age, applying the latest technology in business is a both a monumental and pertinent direction in order to stay competitive.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent