Job Description

Job Scope

1. Resident & Family Engagement

Act as the main point of contact for residents' families. Handle enquiries, feedback, and complaints professionally. Organize regular family meetings, visits, and communication updates.

2. Community Outreach & Networking

Build relationships with hospitals, clinics, NGOs, religious bodies, and local communities. Coordinate referral processes and support new resident admissions. Promote the nursing home's services through outreach programs, events, and partnerships.

3. Events & Activities Coordination

Plan, organize, and oversee social, recreational, and festive activities for residents. Work with caregivers, nurses, and volunteers to ensure activities meet residents' physical, emotional, and social needs. Encourage participation from community volunteers, schools, and external organizations.

4. Communication & Administration

Prepare reports on community activities, engagement levels, and resident participation. Manage schedules for community programs and maintain necessary documentation.

5. Resident Well-being Support

Help ensure residents feel socially included and emotionally supported. Identify residents at risk of social isolation and arrange appropriate interventions (e.g., counselling, family contact, or group activities). Collaborate with nurses and caregivers to monitor residents' social and emotional progress.

6. Liaison Management

Provide regular updates to management on community activities, challenges, and opportunities. Suggest improvements to enhance resident satisfaction and strengthen family relationships.

Qualifications & Requirements

Diploma or Degree in Social Work, Psychology, Communications, Community Development, or related field. Experience in community engagement, event coordination, or social care is an advantage. Strong interpersonal and communication skills. Empathetic, patient, and able to work with elderly individuals. Good networking skills and confidence when dealing with external partners. Proficient in Microsoft Office and basic reporting.
Job Types: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Additional leave Cell phone reimbursement Maternity leave Opportunities for promotion Parental leave Professional development
Language:

Mandarin (Preferred)
Work Location: In person