Job Description

Huuha Production (M) Sdn. Bhd. Hiring! Full Time Community & Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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Community & Customer Service Executive
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MYR3,000 - MYR4,000 Per Month
KL City,
Fresh Graduates
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Posted a day ago o Closing 29 Dec 2025
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Working Location Near Station

• Jalan Kamuning 36 Kuala Lumpur WP Kuala Lumpur Malaysia 55100

Requirements

• Strong communication skills with the ability to interact professionally and warmly with vendors, customers, and partners.
• Proficient in Excel, Google Drive, Google Sheets, and WhatsApp for daily operations, data updates, and communication management.
• Able to handle large volumes of enquiries, registrations, and vendor information accurately.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Problem-solving mindset with the ability to remain calm and professional in fast-paced or high-pressure situations.
• Able to work on weekends, public holidays, or event days when required.
• Bonus: Experience in event coordination, vendor management, or community engagement is an advantage.

Responsibilities
Community & Vendor Engagement

• Serve as the primary communication bridge between the event organizer and vendors.
• Respond promptly to vendor enquiries through WhatsApp, email, or platform messages.
• Provide clear guidance regarding event details, booth information, preparation requirements, and important updates.
• Assist in managing vendor registration, screening, and confirmation processes.
• Build and maintain positive relationships with vendors, fostering a friendly and supportive community.

Customer Service

• Address customer enquiries during events and on online platforms.
• Handle complaints or feedback professionally and escalate issues when necessary.
• Provide on-ground assistance to guide visitors and ensure a smooth event experience.

Operational & Administrative Support

• Maintain and update vendor databases using Excel and Google Sheets.
• Organize event documents, vendor lists, and feedback forms via Google Drive.
• Assist with vendor check-in, booth allocation, and event-day coordination.
• Support operational tasks such as distributing vendor tags, collecting attendance, and managing simple logistics.
• Monitor WhatsApp groups, make announcements, and ensure vendors receive essential information.
• Assist the marketing team by collecting vendor content for social media use.
• Provide on-ground support for special activities, workshops, or community programs.

Benefits

• KWSP & SOCSO (upon confirmation)
• Medical benefits
• Annual leave
• Company trip
• Annual increment
• Quarterly incentives
• Annual bonus

Skills
Community Engagement Communication Skills Social Media Management Event Planning
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Skills Required