Job Description

At WORQ, our mission is to create spaces where businesses thrive--and that starts with delivering a seamless, trustworthy experience for every customer.


We're seeking a Customer & Billing Executive who takes pride in doing things right: ensuring contracts are accurate, payments are on track, and customers feel supported from the very first interaction.


This role works closely with our Sales, Legal, and Operations teams to safeguard compliance, minimize risk, all while keeping the customer experience at the heart of every process.

Customer & Contract Excellence

Partner with the sales team to monitor the sales process and perform background checks, ensuring customers meet our risk management standards. Collaborate with legal counsel to prepare and review contracts, guaranteeing accuracy in customer details, commercial terms, and signing protocols. Ensure customers transition smoothly to outlet operations once all move-in conditions (e.g., deposit, signed contract) are fulfilled--providing clear updates to keep customers informed and confident. Create, maintain, and regularly update accurate membership records in the customer database/CRM system. Ensure all customer details, contract terms, and billing information are current and consistent across platforms.

Customer Renewals & Loyalty

Track contract renewal timelines and proactively align with Key Account Managers on upcoming renewals, customer touch points, and evolving needs. Support initiatives to strengthen customer relationships, ensuring loyalty and minimizing churn.

Customer Enquiries & Support

Serve as a key contact for customer enquiries related to contracts, billing, or account matters, responding promptly and professionally. Work with internal teams to resolve issues quickly while maintaining a positive, solutions-focused experience for customers.

Billing & Payment Management

Maintain up-to-date and accurate customer payment records with a commitment to precision and transparency. Monitor outstanding balances, follow up proactively, and handle sensitive billing matters with

professionalism and integrity

.

Reporting & Insights

Assist in preparing monthly revenue reports and financial analytics to support management decisions. Identify and share insights to improve processes that enhance customer satisfaction and financial accuracy.

Finance Team Support

Contribute to other finance-related tasks as needed, taking ownership of assignments and driving them to completion.
Diploma or Degree in Accounting, Finance, Business Administration, or related field.

1-3 years of experience in finance, customer administration, or contract management (fresh graduates with strong internship experience are welcome to apply).

Customer-first mindset

with strong attention to detail and a proactive approach to problem-solving.

Demonstrated

integrity and accountability

--you take ownership of your work and follow through with accuracy and reliability.

Strong communication skills to work cross-functionally with sales, legal, and operations teams.

* Proficiency in Microsoft Excel/Google Sheets; experience with accounting or CRM systems is a plus.