Job Description

Complex Claim Adjuster (New Zealand)Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.ClaimsOur Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.About the roleWhat you need to know:To provide high quality claims services to customers by interacting with providers, internal and external clients and other stakeholders across different communication channels such as telephone, e-mail, post and other means of communication available at the time.Accountabilities for the role:

• Assists customers in analyzing and refining their queries in order to accurately fulfill claims requests.
• Selects the most relevant search results and, if necessary, assist the customer by following up on those resources
• Be proficient in complex claims processes
• Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim
• Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
• Determining and timely sets appropriate reserves within authority level
• Identifying subrogation opportunities and fraud potential and make appropriate referrals
• Other duties and responsibilities may be assigned as new business needs arise.

What we\xe2\x80\x99re looking for:Requirement

• Self-motivated and able to work under pressure with a high level of responsibility.
• Effective time management to be able to multi-task, priorities to meet varying tasks and deadlines and delegate.
• Solutions-focused, proactive, use initiative to improve function/processes and problem solve.
• Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
• Knowledge of coaching and mentoring techniques to be able to develop and support others on a day-to-day basis.
• To work with integrity independently or as part of a team to achieve personal and business objectives.
• Good numeracy, literacy and attention to detail.
• Highly effective communicator in English, both verbal and written.
• Previous experience in the insurance industry, hospitality services or customer service are desirable.

We are an Equal Opportunity EmployerIt has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission \xe2\x80\x93 creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world\xe2\x80\x99s most far-reaching property casualty networks. It is an exciting time to join us \xe2\x80\x94 across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe\xe2\x80\x99re committed to creating a culture that truly respects and celebrates each other\xe2\x80\x99s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG\xe2\x80\x99s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .Functional Area: CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Travel Assist Malaysia Sdn Bhd

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