\xc2\xb7 Conduct compliance checks to review the department\xe2\x80\x99s adherence to established controls, guidelines, regulations and policies. This includes system access surveillance monitoring.\xc2\xb7 Perform Business Continuity Management activities, documentation and report submissions.\xc2\xb7 Keep abreast of new and changes to regulations, compliances & controls. Analyse applicability and disseminate information on changes.\xc2\xb7 Provide advice to internal teams, including seeking advice from head office and/or relevant Business and Support Functions where required.\xc2\xb7 Manage and coordinate requests for information and audit related activities.\xc2\xb7 Conduct stand-up /virtual training and/or briefings to staff\xc2\xb7 Participate in projects assigned.Qualifications\xc2\xb7 Good knowledge in risk management in a contact centre environment, specifically related to Business banking operations.\xc2\xb7 Good organisational and analytical skills with attention to details.\xc2\xb7 Team player, self-driven with strong interpersonal and communication skills, able to work in a fast paced and dynamic environment.\xc2\xb7 Familiar with Singapore and local regulations and policy\xc2\xb7 Experience in data analytics, competent in the use of data analytics & visualisation tools would be an advantage.
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