Job Description

Centricore Systems Hiring! Full Time Computer Technician (Mandarin Speaking) in Pulau Pinang, Earn up to MYR 3,000 + commission - Ricebowl
Computer Technician (Mandarin Speaking)
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MYR1,800 - MYR3,000 Per Month
Commission: MYR100 - MYR400
George Town,
Fresh Graduates
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Posted 11 hours ago o Closing 31 Oct 2025
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Requirements

• Provide first-level IT support to end-users, addressing hardware, software, and network issues promptly and effectively.
• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain computer systems and applications, ensuring optimal performance and security.
• Assist in the setup and maintenance of network infrastructure, including LAN and WLAN.
• Provide excellent customer service and technical support to Mandarin-speaking users, ensuring clear and effective communication.
• Document all support activities, solutions, and configurations accurately and comprehensively.
• Collaborate with senior IT staff to escalate and resolve complex technical issues.
• Maintain an inventory of IT equipment and software licenses, ensuring accurate records and compliance.
• Assist in the development and maintenance of IT support documentation and knowledge base.
• Adhere to IT policies and procedures, ensuring compliance with security standards and best practices.

Responsibilities
Job Scope:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Managing multiple cases at one time.
• Following up with clients to ensure the problem is resolved.
• Delivery, installation, configuration & testing on hardware purchased by customers.
• Maintaining good customer relations.
• Testing and evaluating new technologies.
• Tracking and managing work records. (Onsite Form - Service Report).
• Compiling job reports and update on Internal System. (Daily)

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Free Laptop/Phone for Work
• Maternity Leave
• Performance Bonus
• Salary Increment
• Staff Appreciation & Rewards
• Transportation allowances

Skills
Technical Support Mandarin Language Troubleshooting Computer Hardware Hardware Repair Software Installation Network Configuration
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Skills Required