Job Description

Mohon

Kelayakan

• Strong customer service background and communication skills
• At least 1 to 2 years working experience, preferably in customer office or hospitality-related field
• Knowledge and skills in using computer software eg. Microsoft software applications
• Ability to work with minimal supervision
• Good command of English, Mandarin, and/ or Bahasa Malaysia
• Professional appearance and good working attitude

Tanggungjawab

• Provide effective and efficient operational/support services to address the concerns of tenants including pre-move-in, move-in/out, rental calculation/collections, tenancy renewal/extension, maintenance, deposit refund, complaints and other related services as per Standard Operating Procedures (SOP).
• Ensure all tenants are well briefed on all the relevant tenancy information and house rules during their move-in and during their stay.
• Ensure rental and deposit collection in a timely manner
• Provide a high level of Customer Service from point of entry/move-in to point of exit/move-out to enhance tenants\' experience and to ensure Customer Service Satisfaction.
• Effectively resolve all cases related to the tenant\'s emergency helpline/hotline ensuring prompt assistance and support is rendered in a timely manner as per SOP.
• Update on Admin Panel, Masterfile & all relevant files
• Prepare/provide Occupancy reports on a daily, weekly, and monthly basis
• Handle all correspondence and communication with tenants, owners, management office, and other stakeholders promptly, efficiently, and with courtesy.

Manfaat

Staff Benefit & Allowance:

• Office Refreshment
• Onside free parking
• Cozy Co-working place

Soal Jawab Jawatan

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