Job Description

Job Summary

The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Concierge

Job Responsibilities

\xc2\xb7 Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations

\xc2\xb7 Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner

\xc2\xb7 Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs

\xc2\xb7 Effectively pairs services to guests\xe2\x80\x99 needs

\xc2\xb7 A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events.

\xc2\xb7 Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

\xc2\xb7 Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

\xc2\xb7 Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident

\xc2\xb7 Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

\xc2\xb7 Assist support for meetings, reception, and personal support

\xc2\xb7 Act as a central point of contact, providing information and wayfinding for the campus, services, and activities

Qualifications

\xc2\xb7 Minimum 1- 2 years previous customer service, hospitality related experience

\xc2\xb7 People Person: The best part of serving others is creating experiences for them that go beyond the expected

\xc2\xb7 Flexibility and positive attitude in managing shifting daily priorities

\xc2\xb7 Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.

\xc2\xb7 Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

\xc2\xb7 Working knowledge in a range of information technology tools and platforms

\xc2\xb7 Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Location:

On-site \xe2\x80\x93Kuala Lumpur, Malaysia

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Jones Lang LaSalle