Concierge

Kuala Lumpur, Malaysia

Job Description


  • High school diploma or equivalent (some positions may require higher education).
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and a friendly demeanor.
  • Basic computer skills for data entry and email communication.
  • Ability to handle stressful or emergency situations calmly and efficiently.
  • Knowledge of property management software or tools (preferred but not required).
  • Previous experience in a customer service, hospitality, or similar role is advantageous.
  • Someone that has own transport, requires travelling based on the building assigned.
ResponsibilitiesDuties and responsibilities:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.Key Responsibilities:Customer Service:
  • Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.
Security and Access Control:
  • Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
  • Handle key management, access cards, and other security-related tasks.
Units & Rooms Conditions Management:
  • Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
  • Monitor common areas to ensure they are clean and well-maintained.
Emergency Response:
  • Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
  • Maintain emergency contact lists and procedures.
Communication:
  • Maintain open and clear communication with tenants, and property management staff.
  • Utilize communication tools, such as phones, intercoms, and email, to stay in touch with relevant parties.
Documentation and Reporting:
  • Document check in, check out activities, booking fees and tenancy agreements.
Benefits
  • Annual Leave, Medical Leave, EPF, SOCSO, EIS.
  • Competitive salary and benefits package.
  • Young, supportive and diverse working environment.
  • Opportunities for professional growth and development.
  • Office refreshments.
  • Mon to Fri, 5 working days/ week.
  • Medical reimbursement.
  • Cozy Co-working space.
  • Accommodation discount.
  • Monthly activities and events.
  • Onsite free parking/ Reachable by Public Transport.
  • Other benefits.
Additional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Performance Bonus
  • 5 Working Days
  • Staff Discount
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Job Detail

  • Job Id
    JD1035956
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned