Job Description

Job Overview

The Front Office Assistant serves as the first point of contact for guests, ensuring a warm hospitality and efficient service throughout their stay. The role is responsible for guest check-in and check-out, handling inquiries and reservations, coordinating with other departments, and ensuring an exceptional guest experience in line with hotel standards.

Key Responsibilities

Guest Services

Greet and welcome guests in a professional, friendly manner and warm hospitality Handle check-in and check-out procedures efficiently. Provide accurate information about hotel facilities, services, and local attractions. Address guest requests, inquiries, and complaints promptly and courteously. Assist with special guest requirements (VIPs, groups, events).

Reservations & Front Desk Operations

Manage room reservations, modifications, and cancellations. Ensure proper documentation and data entry in the property management system (PMS). Handle billing, payments, and issuance of invoices and receipts. Maintain up-to-date guest records and ensure data confidentiality.

Coordination & Communication

Liaise with Housekeeping, Maintenance, Sales and other departments to ensure guest satisfaction. Communicate special requests (e.g., early check-in, amenities, room preferences). Support Duty Managers and Supervisors in handling escalated guest issues.

Administration & Compliance

Ensure compliance with hotel policies, procedures, and service standards. Maintain front desk cleanliness and organized workspace. Follow safety and security protocols, including verifying guest identities. Assist in preparing daily reports (occupancy, arrivals, departures, etc.).

Qualifications & Skills

Minimum Diploma in Hospitality, Tourism Management or any other related disciplines

(Fresh Graduates are encouraged to apply)

Previous experience in a Front Office or

Customer Service role

preferred. Proficient in

MS Office

or hotel PMS systems (e.g., Opera, Fidelio) Strong communication and interpersonal skills. Fluency in

English and Bahasa Malaysia

Well-groomed, professional appearance, and positive attitude. Ability to work in shifts, including weekends and public holidays.
Job Type: Permanent

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person