Job Description

Consultant / Senior Consultant - SFDC Technical - MY



Date: 28 Nov 2023



Service Line / Portfolios: Customer & Marketing



Location: Kuala Lumpur, MY





At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


Work you will do


This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.
Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.


As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client\xe2\x80\x99s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments\xe2\x80\x94whether it\xe2\x80\x99s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.


You will:

• 
  Design and develop salesforce solutions based on customer requirements
• 
  Implement User Stories in an agile approach for CRM Systems or Salesforce applications.
• 
  Analyses technical requirements and translates them into implementable application designs and configurations. Evaluates possibilities with different technologies and platforms

• 
  Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
• 
  Create and defend solution estimate and SOW
• 
  Implement an interface to an already existing Community Cloud Application in order to retrieve data
• 
  Coordinate with Solutions Architects on integration, and data consultants, and others, as needed, for specific technical design requirements
  

Enough about us, let\'s talk about you


If you are someone with:

• 
  Tertiary qualification in a relevant software or engineering discipline.
• 
  Minimum 3-8 years of experience and expertise in CRM systems and or Salesforce technical architecture and solutions design and knowledge of the wider Salesforce ecosystem. Relevant certification(s) on the technical will be a plus.

• 
  Minimum 3 three full-lifecycle Salesforce development, with strong expertise in at least two of the following areas/modules:

• 
  Sales Cloud
• 
  Service Cloud
• 
  Custom / App Cloud
• 
  Force.com

• 
  Siebel CRM/Oracle CRM/Microsoft CRM

• 
  Experience implementing CPQ technologies (Financial Services Cloud, Calliduscloud, Big Machines, Apttus, Cameleon) will be an advantage.
• 
  Experience with system configuration using workflows, approval processes, custom objects, validation rules, formulas, process builder, flows and Data Loader.
• 
  Drive and determination to continually learn new things and develop yourself.
• 
  A natural team player who enjoys working with others to solve problems and sharing knowledge.

• 
  Willing to push the technical limits and find the best solution for the business and our customers.
• 
  Drive, tenacity, client focused and results oriented.
• 
  An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
  

Next Steps
So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


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Requisition ID: 101480

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.