Job Description

Consumer Care Officer

Position ID: req45227

Sector: BA APAC & MEA

Functional Area: Consumer Care / Customer Care

Location: Shah Alam, Selangor, Malaysia

Number of Openings: 1

Reporting to: Contact Centre Manager

Employment Type: Full time

Apply By: 30th September 2023

Put people at the heart of everything you do.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

What you\'ll do:

Responsible for serving customer by providing product and service information; resolving product and service problems to ensure customer satisfaction and better customer experience. Being business-minded with generating revenue by offering extended warranty, consumable & accessories products to consumer.

In detail, you will:

• Answer phones professionally and respond to consumers\' enquiries (product, service & spare part information
• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify cross selling opportunities to promote extended warranty, consumable & accessories products
• Close collaboration with internal team - Field Operation, Spare part, Sales & Marketing and Supply chain
• Close cooperation with external - authorized service contractor, dealer and logistic company
• Support any other ad hoc or administrative duties as assigned related to customer service from time to time

Qualifications:

• Diploma/Degree holders
• Has a pleasant disposition and clear intonation over the telephone
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined
• Able to multi-task, prioritize, and manage time effectively
• Good team player. Flexible in providing coverage and/or availability.
• Fluent English. Good Bahasa Malay and Mandarin Chinese are advantage.

Where you\'ll be:

You will be based in Shah Alam office, Malaysia and report to Contact Centre Manager.

Benefits highlights:

• Call Centre Allowance
• Employee Provident Fund
• Medical & Life Insurance
• Discounts on Electrolux products and services

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

https://www.electroluxgroup.com/en/

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Electrolux