Job Description

At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. About the Role Attend to inbound call and email enquiries received from corporate clients and to ensure service level agreement is maintained within target. Roles and Responsibilities 1.Attend to inbound call and email enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers) 2.Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently. 3.Update enquiry details and claim documents into system. 4.Issue Letter of Guarantee to panel hospital and insured member. 5.Delivering and maintaining minimum customer service standard as set by the company. 6.Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements Minimum Job Requirements: Education - Diploma / Degree graduate in Business Admin, management, biomedicine, Insurance studies or certificate equivalent. Minimum 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries Certifications/licenses - LOMA / other customer service certified will be an added advantage Special skills: .Proficient in both written and spoken English, spoken Mandarin will be an added advantage .Proficiency in MS Office, MS Outlook, MS excel .Experience in Group Insurance is an added advantage .Flexible on 24/7 shift rotations

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