Job Description

Client Industry:

Leading insurance company in Malaysia

Location:

TRX

Key Responsibilities:

Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required

Key Requirements:

At least Diploma or Degree in any field from a recognized college or university Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.

At least one year of working experience in inbound calls.

Experience in handling international calls will be an added advantage.

Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,700.00 per month

Language:

Mandarin (Preferred)
Work Location: In person