Job Description

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• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
• Providing prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart.
• Displaying a high level of quality and professionalism when dealing with customers.
• Performing transactions accurately and efficiently to resolve customer's needs in accordance to the set procedures and guidelines.
• Ensuring first call resolution or timely follow ups and referrals to escalate for further investigation.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.
• Protecting the trust and safeguarding the confidentiality of customer's information.
• Ensuring Service Level Agreements and personal Key Performance Objectives are achieved.
• All activities and processes must be executed and completed accurately in compliance with rules and regulations, manuals, policies, guidelines, Service Level Agreement, audit and compliance requirements.(Zero fraud tolerance).
• Perform any administrative tasks in accordance to the set procedures with zero defects.
• Proactively identifying, researching, and gathering feedback from customers to improve and enhance customer's experience.

Skills Required