Job Description

Content Reviewer

Duties and Responsibilities :

Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes Provide feedback and insights to improve content policies, guidelines, and the review process Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues
Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM3,500.00 per month

Work Location: In person